×


隐私政策

上次更新时间:2020年6月30日

您的隐私对我们很重要

在Rug Doctor,LLC(包括其子公司(Rug Doctor Limited和Easy-Way Ltd.))和被许可人(以下简称““Rug Doctor”),我们尊重并致力于在我们业务的各个方面保护您的隐私,我们希望您能花些时间阅读本隐私政策,该政策解释了我们从您那里收集的个人信息以及我们如何使用和披露该信息。“Personal information”是标识您身份或使某人能够与您联系的任何信息,其中可能包括您的姓名,电子邮件地址,电话号码以及与此类信息相关的其他非公开信息。它不包括来自政府记录的公开可用信息,已取消标识或聚合的消费者信息,聚合信息,匿名信息或任何其他非个人可识别信息。以下是 地毯医生’s 隐私政策:

我们收集或跟踪的信息

地毯医生 collects 个人 Information that you provide to us directly when you conduct business with us, including via telephone, fax, email, upon completion of a rental form or product registration/warranty form, participation in giveaways/events/contests/offers/questionnaires/newsletters, or through your use of and interaction with us on the 地毯医生 websites (rugdoctor.com, rdrent.com, flexclean.com, rugdoctorcommercial.com, and rugdoctor.co.uk, collectively “Websites”),或我们的店内租赁亭。我们在内部访问源存储库中的个人信息,例如我们的企业资源计划(ERP),客户关系管理(CRM),文档数据库,计费平台或通过其他技术。

地毯医生可以使用通过Rug Doctor平台收集的信息(包括使用信息和个人信息)来:1)允许您参与我们提供的功能或提供相关的客户服务,包括与您就您提交的任何查询或请求进行沟通对我们2)在Rug Doctor平台和设备之间识别您; 3)在Rug Doctor平台和在线其他地方,量身定制我们向您显示的内容推荐和报价,包括基于位置的报价; 4)处理租赁,购买或其他交易; 5)向您提供您已请求或我们认为您可能感兴趣的信息,产品或服务,包括通过电子邮件,短信和设备上的通知; 6)调查并防止欺诈性交易和其他非法活动或违反我们政策的活动; 7)处理您的租赁和保修登记,包括核实您的信息是否有效。 8)改进Rug Doctor平台或我们用于内部业务目的的服务; 9)就您对Rug Doctor平台或任何Rug Doctor服务的使用,以及我们自行决定对Rug Doctor平台政策的更改与您联系; 10)出于您提供个人信息时或在未经您同意的情况下披露的目的。我们也可能会酌情决定使用和分享非个人信息,并且我们可能会使用非个人信息,包括已被去识别的信息(通常使用称为““hash”),以推断出您以及您可能感兴趣的报价和内容,为您提供相关的广告,并允许其他人这样做。

数据使用目的

地毯医生 is committed to providing you an outstanding experience with our products, our brand and our people. The information that we collect helps us to create more relevant communication, improve processes/service, improve current products and generate ideas for new innovation.

客户通过各种接触点向我们提供个人信息–当您填写租借表格,下订单在线购买产品,填写保修登记表,申请特别优惠,参加赠品/竞赛/活动,通过电话,聊天或电子邮件联系我们的客户服务团队时,填写调查表,在我们的网站上查看我们的一种产品或更新您的帐户信息/偏好。

当您与我们互动时,我们可能会要求您提供信息,包括联系信息和其他个人信息,付款信息(例如信用卡或借记卡信息),人口统计信息(例如您的姓名,年龄,地址,电子邮件地址,联系电话,租金的时间/日期/位置或类似信息。)我们还要求您向我们提供有关您的家庭的信息-您是否养宠物,有孩子在家或搬家或搬家。回答这些问题是可选的,但可以帮助我们更好地了解您对未来产品的清洁需求和兴趣。当您通过电话与我们的客户服务团队互动,通过聊天或您回复我们的短信时,我们也可能会从您那里收集个人信息。

地毯医生通过多种方式使用您与我们共享的个人信息,从而使您对地毯医生产品的体验更加有效。具体而言,Rug Doctor收集用于客户,员工和供应商的个人信息,以用于各种与业务相关的目的,这些目的最经常支持客户使用我们的产品和服务,使我们能够管理员工或遵守开展业务的跨国法规。例如,我们为我们的产品提供客户服务/支持,我们回答问题并回答请求,提醒您租赁到期的日期/时间,并且我们提供客户帐户管理,欺诈预防,监视列表筛选和客户问题解决方案。经您许可,我们将发送包含要约/通知的电子邮件,该通知距您上次租赁/清洁小贴士已有1年之久,并附有其他产品公告的时事通讯。您对问卷的反馈使我们能够确定产品和服务的改进–有时我们会通过邮件或电子邮件向您发送感谢信,并提供优惠/优惠券。您的输入还可以帮助我们个性化和改善您购物/使用我们产品的方式-我们可能会通过电子邮件,在我们的网站上以及在社交媒体平台上共享我们认为您可能想要的内容/产品/优惠。

地毯医生 uses the 个人 Information provided to us in order to improve the quality of the 网站, provide you with customized content according to your preferences, and provide anonymous aggregate reporting for customers, including disclosing some aggregate information and user statistics to current and prospective customers, advertisers, and content partners in order to describe our products and services.

地毯医生 may also use e-mail addresses and other information, like your telephone number, to respond to users who communicate with us for support purposes or otherwise. If you choose to correspond with 地毯医生 through e-mail or phone, 地毯医生 may retain the content of the correspondences, the e-mail addresses, and its responses.

当您访问任何Rug Doctor信息亭或与我们或我们的内容进行互动时,Rug Doctor可能会使用多种技术来自动或被动地收集某些信息(“Usage Information”). 使用信息 may include the hardware model, browser, and operating system you are using, the URL or advertisement that referred you to the 地毯医生 kiosk you are visiting, all of the areas within the 地毯医生 platforms that you visit, your time zone, location information, and mobile network (if applicable), among other information, In addition, we automatically collect your IP address or other unique identifier (“Device Identifier”)以用于您访问我们的Rug Doctor平台的任何计算机,移动电话或其他设备。在某些情况下,我们可能会通过您的设备直接收集位置信息。您可能可以通过设备上的设置来关闭位置信息的收集。用法通常无法识别,但是如果Rug Doctor将其与您关联为特定且可识别的人,则Rug Doctor会将其视为个人信息。

自动收集的非个人身份信息

我们收集非个人身份的流量数据(“Non-PII”) from our 网站. 非PII includes, but is not limited to, information such as your IP address, web pages on the 网站 which have been viewed by you, date and time, domain type, and the URL of the website from which you entered the Website. This type of information may be collected using different types of technologies, such as cookies and 网络信标s. 地毯医生 uses 非PII to help diagnose problems with its server, analyze trends, and administer the 网站.

Your IP address is not linked by 地毯医生 to PII, but it is used to gather broad demographic data and to monitor statistics to improve our products and services. IP addresses are also used to provide an audit trail in the case of any attempted illegal or unauthorized use of the 网站 and to improve how we purchase media and target our communications.

饼干 and Web Beacons

“Cookies” are pieces of information that a website transfers to your computer’s hard disk to enable saving of your website preferences and for other record-keeping purposes. 饼干 in and of themselves do not personally identify users, although they do identify a user’s computer. You can instruct your browser, by editing its options, to stop accepting cookies or prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to enjoy certain features of the 网站. You will need to check your browser’s settings for further information.

A “web beacon”由一小串软件代码组成,这些软件代码表示放置在网站或电子邮件中的通常是透明的图形图像,通常不大于1像素x 1像素。

地毯医生 uses cookies to deliver content specific to end user interests and, with user permission, to save passwords to prevent the need for you to re-enter your password each time you visit that Website. 地毯医生 uses cookies or 网络信标s to collect anonymous data such as site traffic reporting, unique visitor counts, advertising auditing and reporting, and personalization. 饼干 and 网络信标s help 地毯医生 understand, report, and enhance your experience while on the 网站. The cookie transmits this information back to the website’s computer (or server). You can set your web browser to warn you about attempts to place cookies on your computer or to limit the type of cookies you allow. For more information, please see the FTC’s guidance on cookies and other forms of online tracking 这里。

闪存LSO

我们使用本地存储对象(LSO)来存储内容信息和首选项。我们与之合作以在您的网站上提供某些功能或根据您的Web浏览活动显示广告的第三方使用LSO来收集和存储信息。

各种浏览器可能会提供其删除HTML5 LSO的管理工具。要管理Flash LSO,请单击 这里.

第三方与广告服务

地毯医生 works with advertising companies who deliver ads for us on the 网站 or through content that is accessible via the 网站. Such advertising companies may use cookies and/or 网络信标s to uniquely distinguish your web browser and keep track of information relating to serving ads on your web browser, such as the type of ads shown and the web pages on which the ads appeared. 地毯医生 may, and may allow third parties to, employ cookies or 网络信标s to compile aggregated statistics regarding the effectiveness of the promotional campaigns or other operations of the 网站. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by 点击这里. Please note this does not opt you out of being served advertising. You will continue to receive generic ads. We do not grant any third parties the right to collect or access your 个人 Information using cookies or 网络信标s, but these companies collect and use information under their privacy policies. 地毯医生 encourages you to be aware of the privacy policies of these companies before you choose to allow them to place a cookie or 网络信标 for your web browser. You should also consult these companies’ privacy policies if you wish to opt-out of receiving cookies or 网络信标s from these companies. 地毯医生 has no access to or control over these third parties’ cookies or 网络信标s.

抽奖,比赛和促销

地毯医生 may offer sweepstakes, contests, and other promotions that may require registration. By participating in a Promotion, you are agreeing to the provisions, conditions, or official rules that govern the Promotion, which may contain specific requirements of you (including, except where prohibited by law, allowing the sponsor(s) of the Promotion to use your name, voice, likeness or other indicia to third parties or the public in connection with the administration of such Promotion including, without limitation, in connection with winner selection, prize fulfillment, as required by law, or as permitted by the Promotion’s terms or official rules (such as on a winners list).

就业申请

If you apply for a job through the 地毯医生 platforms, we or our service provider(s) may ask you to provide self-identifying information (such as veteran status, gender, and ethnicity) in conjunction with laws and regulations enforced by the Equal Employment Opportunity Commission and other federal, state and local regulatory agencies. Providing such self-identifying information is voluntary, but if you do provide such information, we and/or our service provider may submit that information to the appropriate government or regulatory agencies to fulfill reporting requirements and use that information to defend against employment-related complaints.

请注意,我们可能会使用由第三方运营的职业门户网站,在这种情况下,您对职业门户网站的使用将受到第三方在门户网站上披露的隐私权惯例的约束,而不是受该第三方的约束。

信息共享

Sharing of Information by 地毯医生

地毯医生 will not share, sell, rent or trade 个人 Information collected on the 网站 or from our customer. We will not share your 个人 Information with any individuals or non-affiliate companies except in the following circumstances:

  • 合法合规。如果法律要求或必要,我们可能会共享您的数据。我们也可能这样做是为了行使,捍卫或保护我们,您或其他人’ rights. 地毯医生 will cooperate with law enforcement inquiries, other government agency inquiries and requests, and criminal or civil subpoenas. 地毯医生 will also disclose your 个人 Information when necessary to comply with state and federal laws and regulations. 地毯医生 may also disclose information to exercise or defend our legal rights, to protect the security of our Services and business, to investigate and prevent illegal or tortious activity, to protect the property or safety of 地毯医生 or others, to respond to an emergency, to enforce 地毯医生 agreements or other policies, and to otherwise protect the personal safety, rights, property or security of 地毯医生, our customers, or a third party.
  • 出售或其他转让. 如果我们的部分或全部业务被出售,收购或与另一家公司合并,我们可能会共享您的数据。随着我们发展业务,我们可能会买卖部分或全部资产,并且根据交易,您的个人信息可能是转让的资产之一。同样,如果Rug Doctor应与另一家公司合并或被另一家公司收购,我们可能会与任何因该交易产生的实体共享您的个人信息。以这种方式获取您的数据的任何实体均有权使用本隐私政策中规定的您的数据。另外,如果Rug Doctor应当申请破产,则破产受托人有权将您提供给我们的信息出售给第三方。通过提供您的信息,您理解并同意,我们可以在未经您进一步同意的情况下将此类信息转让给收单实体。
  • 聚合. 地毯医生 may share aggregated usage and demographic information collected. However, no 个人 Information will be included in these aggregations.
  • 我们无法控制的关联企业. We are affiliated with a variety of businesses that jointly provide products or services with 地毯医生. When an affiliated business is associated with your transaction, we will share information that is related to such transactions with that affiliated business.

与他人共享您自己的信息

If you choose to post comments to blogs, forums, or other editorial sections of the 网站, any information you submit there can be read, collected, or used by other users of such website. So, when using blogs, forums, newsletters, other editorial sections of the 网站, or otherwise posting information online, we urge you to think carefully about including any information (name, address, passwords, medical information, or otherwise) that might be used to identify you or your family members. We are not responsible for the information you choose to submit through these features.

如果使用密码来帮助保护您的帐户和信息,则您有责任对密码保密。不要与任何人共享此信息。如果要与任何人共享计算机,则应始终在退出站点或服务之前注销,以防止后续用户访问您的信息。

免责声明

我们无法保证您数据的安全性。请参阅我们在“Security” section below.

We cannot ensure that all of your private communications and other personal data will never be disclosed in ways not otherwise described in this 隐私政策. By way of example (without limiting the foregoing), we may be required to disclose 个人 Information to the government or third parties under certain circumstances, third parties may unlawfully intercept or access transmission of private communications, or users may abuse or misuse your 个人 Information that they collect from the 网站.

社交媒体(功能)和小部件

The 网站 may include Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on the 网站. These features may collect your IP address, which page you are visiting on the sites, and may set a cookie to enable the feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on the 网站. Your interactions with these features are governed by the privacy policy of the company providing it.

附加信息

地毯医生’s 网站 may contain links to other sites. 地毯医生 is not responsible for the privacy practices, the content or the products and services offered by such websites. Because we cannot control the activities of third parties, we cannot accept responsibility for any use of your PII by such third parties, and we cannot guarantee that they will adhere to the same privacy practices as 地毯医生. We encourage you to review the privacy statements of any other service provider from whom you request services. If you visit a third party website that is linked to the 网站, you should read that site’s privacy statement before providing any 个人 Information.

年龄限制;小孩儿’s Privacy

地毯医生’s 网站 are not for use of anyone under the age of 13.

地毯医生’s 网站 are not for use for anybody under the age of 13. By using 地毯医生’s 网站, you verify that you are over the age of 13 and in compliance with this provision. 地毯医生 will not knowingly collect or use 个人 Information from anyone under 13 years of age. If 地毯医生 obtains actual knowledge that it has obtained 个人 Information about a child under the age of 13, that information will be permanently deleted from our records. Children under the age of 13 should not post in any of the blogs, forums, or other editorial sections of the 地毯医生 网站.

选择/退出

You have choices about how your data is collected, the ability to delete certain data, and the ability to 关 your account. Depending upon your choices to opt-out, it may limit your ability to use or rent 地毯医生 products.

  • 饼干 . You may be able to delete and/or turn off cookies as your browser or device permits. Unless you block or control cookies going forward, deleting cookies will only address cookies on your device at that moment. If you disable cookies entirely, 地毯医生’s 网站 may not function properly. Please note that other tracking technologies, such as device fingerprinting, are not stopped or impacted by turning off or deleting cookies.
  • 某些较新版本的浏览器将使您可以控制和/或删除Flash cookie。如果您使用的浏览器或设备不允许您删除Flash Cookie,请尝试 土坯’网站存储设置。与常规Cookie相似,删除Flash Cookie只会在那时解决您设备上的Flash Cookie。请注意,关闭或删除Flash Cookie不会停止或影响其他跟踪技术(例如设备指纹识别)。
  • 其他跟踪技术。You may be able to turn off and/or delete some scripting functionality as your browser or device permits. If you disable scripting functionality, 地毯医生’s 网站 may not function properly. Please note that other tracking technologies, such as device fingerprinting, are not stopped or impacted by turning off some script functionality.
  • 退出基于兴趣的广告。 美国居民可以参观 aboutads.info/choices 退出参与DAA自我监管计划的公司的基于兴趣的广告,欧盟居民可以退出EDAA的公司的基于兴趣的广告,网址为: www.youronlinechoices.com。选择退出浏览器之前,您的浏览器必须接受第三方cookie。您还可以通过以下平台表达您的选择: IAB退出平台, 网络广告计划选择退出平台, 数字广告联盟平台 that provide options to express your choices for all companies that are registered in this platform. Please note that if you disable the display of personalized ads from 地毯医生 and other advertising partners, you will continue to receive ads that are less relevant to your interests/browsing behavior.
  • 选择退出应用程序数据。 要选择退出基于兴趣的移动应用广告,美国居民可以下载DAA’来自Android或Apple应用程序商店的AppChoices应用程序。
  • 选择退出位置数据。您可以通过使用移动设备中的位置服务控件选择退出精确的位置数据’的设置。请注意,这不会影响地理位置推断,这可以通过IP地址信息来实现。
  • 选择退出推送/本地通知。 We may send push or local notifications to your device to provide updates and relevant messages. You may be able to manage notifications from the 网站, apps or through your device.
  • 选择退出的效果。 如果您使用其他设备,使用其他浏览器或从浏览器中删除Cookie,则需要重新选择退出。
  • 取消订阅电子邮件。 您可以随时使用我们大多数群发电子邮件通讯底部的“选择退出”或“取消订阅”选项,或访问 //www.lbhfbk.icu/unsubscribe/.
  • 您也可以选择随时关闭帐户。

安全

尽管我们致力于保护您的数据,但我们不能保证或确保其最终安全性。

地毯医生 has implemented a variety of security measures to protect 个人 Information received by 地毯医生, including containing all 个人 Information behind its secured server network and limiting its accessibility to a limited number of authorized persons who have special access rights to such systems. We follow generally accepted industry standards to protect the 个人 Information submitted to us, both during transmission and once we receive it. No method of transmission over the internet, or method of electronic storage, is 100% secure, however. So, while we strive to use commercially acceptable means to protect your 个人 Information, we cannot guarantee its absolute security.

We use what we believe to be appropriate procedures to protect information against unauthorized access and disclosure. However, information you elect to post on 地毯医生’s 网站, emails and other information you send to us are not encrypted and such transmissions cannot be considered a secure means of transmitting sensitive information.

您应该了解与Internet结合使用的安全性,身份验证,加密和隐私权措施的局限性,并且您通过Rug Doctor网站传输的任何信息都可能遭到破坏,破坏,“sniffed”和/或未经您允许而被他人访问。无论您或我们采取了什么预防措施,“perfect security”互联网上不存在。第三方可能非法截取或访问传输或私人通讯,其他用户可能滥用或滥用他们从Rug Doctor网站收集的您的个人信息。因此,尽管我们非常努力地保护您的隐私,但我们不保证也不会期望您的个人信息或私人通讯将始终保持私人状态。我们无法保证或保证您传输的任何信息的最终安全。

呈交诉状

If for some reason you believe 地毯医生 has not adhered to the principles of this 隐私政策, please notify us at [email protected]. For those in the EU / 欧洲经济区, also send complaints or questions to [email protected].

欧盟和欧洲经济区的用户

If you are in the EU / 欧洲经济区, then this section applies to you.

个人 数据

“Personal 数据”是与欧盟中已识别或可识别的自然人有关的任何信息(“EU”)和欧洲经济区(“EEA”).

数据控制器

地毯医生 is the data controller of 个人资料 you provide on our 网站. You may contact 地毯医生 via email at [email protected] 或邮寄至:

地毯医生, LLC

ATTN:数据隐私小组/法律部门
西普莱诺公园路2201号
套房100
普莱诺,TX 75075

加工的目的和加工的法律依据

我们有合法的基础收集,使用和共享您的数据。

As explained above, we process 个人资料 in various ways depending upon your use of 地毯医生’s 网站. We process 个人资料 on the following bases: (1) with your consent; (2) as necessary to perform a contract when you request services through our 网站; and (3) as necessary for our legitimate interests in providing you with our 地毯医生 网站 (including products and services), enhancing and customizing our 地毯医生 网站, and conducting analytics and delivering relevant advertising as set forth above.

Your Rights Regarding 个人资料

If you are in the EU / 欧洲经济区, then you have certain rights relating to your personal data.

  • 访问和确认: You have the right to ask us if we process 个人资料 about you, and in some circumstances, to obtain a copy of your 个人资料.
  • 删除和阻止: Under certain circumstances, you may have the right to have your 个人资料 deleted or blocked without undue delay.
  • 直接: You have the right to object to our processing of 个人资料 for direct marketing purposes.
  • 同意: To the extent we are processing 个人资料 on the basis of your consent, you have the right to withdraw consent at any time.
  • 数据: 在某些情况下,如果我们在同意的基础上处理您的个人数据,或者有必要与您签订合同,并且处理是通过自动方式进行的,则您有权接收个人数据以结构化,常用且机器可读的格式。

要行使这些权利,请通过电子邮件与我们联系,网址为: [email protected] 或邮寄至:

地毯医生, LLC

收件人:数据隐私小组/法律部

西普莱诺公园路2201号
套房100
普莱诺,TX 75075

  • 提出投诉的权利。您有权向您所在国家/地区的监管机构投诉我们的数据收集和处理行为。

转账

我们可能会在您的国家/地区以外转移,存储和处理您的数据。

我们的总部设在美国。我们可能会在美国访问或将个人数据转移给我们。欧盟委员会尚未确定美国确保对个人数据提供足够的保护。向我们提供个人数据,即表示您同意此转移。我们将根据本隐私政策保护个人数据的隐私和安全,无论在何处处理或存储它。

向我们提供个人数据,即表示您同意在美国存储或处理个人数据,并承认该个人数据将受美国法律的约束,包括政府,法院或执法机构或监管机构的能力。美国的代理机构,以获取您的个人数据的披露。

Retention Of 个人资料

The 个人资料 we obtain about you may be retained up to seven years.

只要您的帐户处于活动状态或提供客户服务所需的时间,我们就会保留您的信息。如果您想取消您的帐户或要求我们不再使用您的信息,请与我们联系 [email protected]。我们将保留并根据需要使用您的信息,以遵守我们的法律义务,解决争端并执行我们的协议。

对本隐私政策的修改和更新

地毯医生 may from time to time revise this 隐私政策. If we do, we will post those changes on this page and indicate the new 隐私政策’生效日期,以便您始终了解我们收集哪些信息以及我们如何使用它们。如果对本隐私政策的更改可能对我们使用或披露您提供给我们的个人信息的限制不那么严格,我们将在实施更改之前通知您。除非我们得到您的明确同意,否则我们将仅以与收集该信息时有效的隐私政策版本一致的方式使用和披露您的信息。我们鼓励您定期查看本隐私政策,以随时了解我们如何保护我们从您那里收集的信息。

更新/访问/修改/更正个人信息

You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of a rental, purchase, inquiry, or complaint. Note that when you edit your 个人 Information or change your preferences on a 地毯医生 platform, information that you remove may persist internally for 地毯医生’s administrative purposes or within backup media. If you have made any public postings on a 地毯医生 platform, these communications cannot generally be removed.

如果您是网站的用户,并且希望我们更新,更正,删除或停用您在该网站上提供给我们的任何个人信息,请通过以下方式将您的请求发送给我们: [email protected] 并且我们将在收到后的合理期限内(不超过九十(90)天或适用法律另行要求)处理您的请求。

联系我们

如果您有任何投诉或问题,可以联系我们。

Any notices or communication sent to you by 地毯医生 will be sent to your email address on file with 地毯医生, which may be updated by you in writing at any time. It is your responsibility for ensuring that 地毯医生 has your current email address at all times. Any notice sent to you via such email address by 地毯医生 shall be deemed given, received, and read by you, whether or not it actually is received and/or read.

Any notices or communications sent by you to 地毯医生 pursuant to this 隐私政策 must be in writing and sent to the address specified 这里in or such other address as 地毯医生 may specify in writing.

所有通知将发送至:

地毯医生

ATTN:数据隐私小组/法律部门

西普莱诺公园路2201号

套房100

普莱诺,TX 75075

电子邮件: [email protected]

For those in the EU / 欧洲经济区, send complaints or questions to [email protected].

生效日期: 2020年1月1日